I paid for my 30 minute massage and left a 20% tip. She told me that I have to pay for my 30min massage now and I should go to the front desk and request a full refund on a 60 minute massage as was promised in the package. I explained to the spa manager the issue and how I had booked the relax and renew package and a 60 min massage is included in the package. When I went to leave the spa, I was given a bill for my 30 min massage. I then went to my massage appointment, which was wonderful. When I checked in at the hotel, I mentioned this issue to the concierge and she said she would talk to the manager, Luis, about it. I decided to go ahead and book the appointment because a 30 min massage was better than nothing. When I called to book my 60 minute massage, which was included in the package, they only had one 30min appointment left. So my partner and I booked the Relax and Renew package and the ONLY thing that was fulfilled with this package was the kombucha. Towels were handed to you when you arrived, so no need to bring your own. We were forewarned that the changing rooms with lockers were closed due to the pandemic, but we had no trouble finding a table and lounges to keep our stuff in sight. We also loved the waterfalls in some the tubs that you could sit under and let the hot water massage your scalp. The access to the river and the view of the river were very nice, and the endless pool setup in several of the tubs were wonderful. We were super impressed at the frequent draining, power washing and refilling the tubs. They limit the amount of guests coming in and post limits on how many people in a particular pool, which is especially important during this pandemic time. There are so many pools to choose from with varying temperatures from 92° to 114°. We did not get the adults only terrace upgrade, and we were glad we didn't pay the extra money as we were totally content with what we got. We bought the week-long pass, and it was a great decision.
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