![]() ![]() ![]() Let’s go over all the ways you can contact eBay’s customer service quickly. The absolute last resort from eBay’s point of view is providing you with a phone number to call their customer service team. That’s why eBay help center is geared towards offering you ready made answers for numerous topics and if you can’t find the answer it first sends you to the eBay community to seek help from fellow eBay sellers. Imagine if just 0.1% of those customers would need help from an actual customer service representative at the same time, that’s 170,000 simultaneous calls.Įven if a representative could take 3 calls an hour and assuming you would be willing to wait up to 40 minutes in order to get service, eBay would still need more than 60,000 support reps.īuilding a call center with such an enormous amount of employees is a huge financial expense, and I’m not even talking about the time it takes to build such an operation, the amount of training required and the complexity of automated systems needed to manage this are also quite unfathomable. Me: If you do not understand my concern then please escalate me to a supervisor.EBay has 25 million sellers and a total of 170 million users (buyers and sellers). Me: He does not have access to my email account, so contacting my email provider would be pointless. He is violating your terms of service and I am getting unwanted email from your system because of it. You have a user that is using my email address instead of his own. Me: I am getting order and delivery details for someone on a completely different continent.Įbay: Please contact your email provider. Me: I need you to stop sending me unsolicited email. Me: Someone else is using my address on their account. Me: Mhay, I live in the US, but someone in AU has my email address associated with their account.Įbay: For me to address you properly, May i know your first and last name please?Įbay: Hello David, how about your user ID Please? ![]() (typed email address here)Įbay: Thank you for contacting eBay Live chat, my name is Mhay, how can I help you today? Me: Someone else has my email address associated with their account and I keep getting their messages. When I tried to contact ebay to resolve this the only option was chat. Someone has entered my email address as their own in their ebay account and I keep getting email related to their account. When the chat option fails there doesn't seem to be another contact option. Posting here should not be your first effort at learning something or troubleshooting.Įbay no longer seems to answer customer support calls. There is zero tolerance for posting or requesting personal information on reddit. Bad: Common/simple topics, posts that don't engage conversation, those answered by contacting Ebay customer service, or answered by searching prior threads / Ebay help documents / Google.ĭOXXING. Good: Clearly titled, clearly explained posts, and widely relevant to the Community.We prioritise content which benefits the Ebay community instead of an individual. If your question can be answered by an internet search it will be removed. Please no low quality posts including tracking number posts. No suspension or account restriction posts. Abuse will be removed and result in a ban. Use the stickied scam thread, which can be found here.īe respectful to other users at all times and behave in a civil manner. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc.ĭo not post a new topic about scams.
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